Terms & Conditions

  1. General
    ‘The Beaderie’ is a retail business selling beads and associated jewellery-making items both online and in our shop at 14 Magdalene Street, Cambridge. These terms and conditions relate to trading via our website at www.thebeaderie.co.uk
     
  2. Product Description
    We strive to offer only high-quality products and will always describe the products in our range as accurately as possible. However, many products in our range are either handmade or of natural origin, and may be subject to variation in size, colour and appearance. As a result of this, some products may not exactly match these descriptions to 100% accuracy.
     
  3. Product Pricing
    The prices displayed on our website are inclusive of Value Added Tax (VAT)
     - All customers within the UK, the European Union (EU) and also Worldwide will be invoiced at the VAT inclusive rate.
     - Customers within the EU, who provide a valid VAT number, will be invoiced manually exclusive of VAT.

    The Beaderie reserve the right to amend prices, both up or down, without notice if commercial or economic circumstances dictate.                                                                                                                          

     
  4. Order Process
    Orders placed by our customers via our website will be confirmed by return email. Please ensure your email address is entered correctly to guarantee this automated process is possible. Customers must provide sufficient information with their order to enable the order process and subsequent delivery to take place speedily and smoothly.
    Orders will be fulfilled to the best of our ability, but may be subject to some amendment if stock limitations dictate. The customer will be contacted if such an instance occurs so we can attempt to find a suitable replacement.
    Once an order is confirmed via our website, it may only be cancelled if instruction is received in writing prior to order despatch. Notification by email is the fastest way of delivering this written communication.
     
  5. Payment
    Payment must be received at the time of order confirmation via the website. Our secure payment providers ‘SagePay’ provide the platform for credit and debit card payments. All payments are to be made in Pounds Sterling.
     
  6. Delivery
    All deliveries will be made as soon as possible after order assembly and packing is complete. Orders received with cleared payment by 13:00hrs will be despatched on the same day.

    Orders within the UK will be delivered by Royal Mail 1st Class post, and will require a signature on receipt if the total value of goods exceeds £30. Orders delivered overseas to EU and non-EU countries will require a signature on receipt and may be subject to customs clearance. Customers should be aware of the import requirements within their own countries when placing their order.
    Currently, we deliver to the following non-EU destinations: Isle of Man, The Channel Islands, Andorra, Australia, Canada, China, Gibraltar, Hong Kong, Iceland, Japan, Lichtenstein, Monaco, Norway, New Zealand, Russian Federation, San Marino, Singapore, South Africa, Switzerland, Turkey and USA. Please note, this list is subject to change without notice.

    Our delivery charges are:
     - UK, Isle of Man and The Channel Islands    £2.50 per order with goods of value <£30
     - UK, Isle of Man and The Channel Islands    Free for orders with goods of value £30 or over
     - All EU Countries       £7.95 per order
     - Rest of the World    £11.95 per order

    Please ensure you select the correct delivery method for your order at the checkout stage, particularly if you require free postage. Please also remember that delivery dates and times are always estimates, and should be treated as such.
     
  7. Returns of Goods
    May be returned within 7 days of scheduled receipt for either exchange or refund if they are found to be damaged, faulty or significantly different from their product description.
    Goods must be returned in their original state and not, for example, opened from packaging or removed from their temporary string.
    Please note, we are unable to accept returns on earring findings due to hygiene restrictions.
    Please contact us asap if you have a query about your order and wish to make a return, so we can find either a replacement or refund solution.
     
  8. Electronic Communications
    When visiting www.thebeaderie.co.uk or sending emails to us, please note that you are communicating with us electronically. This implies your consent to similarly receive communications from us electronically.
     
  9. Copyright
    All data content, text and images are owned or controlled by ‘The Beaderie’ and must not be stored, used or reproduced without prior written consent.
     
  10. Law
    The purchaser agrees to abide, as we do, to English Law and the non-exclusive jurisdiction of the English Courts.